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RepLink

Terms of Service

Last updated: November 2025

These Terms of Service (“Terms”) govern your access to and use of the RepLink platform, website, and related services (collectively, the “Services”) provided by RepLink, LLC (“RepLink,” “we,” “us,” or “our”). By accessing or using the Services, you agree to these Terms.

1. Eligibility & Accounts

You must be at least 18 years old and authorized to bind your business to these Terms. You are responsible for all activity occurring under your accounts and must maintain the confidentiality of your login credentials. You agree to provide accurate, current, and complete information and to keep it updated.

2. Subscription, Fees & Taxes

The Services are provided on a subscription basis. Unless otherwise stated in a signed order form, current standard pricing is:

  • One-time setup: $2,500 (onboarding, data import, configuration, and training)
  • Monthly platform fee: $250/month (up to 5 active reps)
  • Additional reps: $75/month per rep beyond 5

Fees are billed in U.S. dollars and exclude taxes, which you are responsible for where applicable. Amounts due are payable upon invoice via our designated payment processors. Late amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law, and we may suspend the Services for non-payment after reasonable notice.

No Refunds. All fees are non-refundable, including upon termination, except where prohibited by law or expressly stated otherwise in a signed agreement.

3. Acceptable Use

You agree not to:

  • Use the Services for unlawful, harmful, or infringing activities;
  • Attempt to gain unauthorized access to the Services or related systems;
  • Interfere with or disrupt the integrity or performance of the Services;
  • Reverse engineer, decompile, or attempt to derive source code except to the extent permitted by law;
  • Upload viruses, malware, or harmful code;
  • Send spam or unsolicited communications using the Services.

4. Customer Data & Privacy

“Customer Data” means data you submit to the Services (e.g., CRM contacts, notes, activity logs, product and pricing data). You retain all rights in your Customer Data. You grant RepLink a non-exclusive, worldwide license to host, process, transmit, and display Customer Data solely as necessary to provide and improve the Services.

We handle Customer Data in accordance with our Privacy Policy. You are responsible for obtaining all necessary rights and consents to submit Customer Data and for its accuracy and legality.

5. AI Features

The Services include AI-assisted features (e.g., analytics, upsell suggestions, drafting assistance). RepLink does not train AI models on your Customer Data. Outputs may be probabilistic and are provided “as is.” You are responsible for reviewing outputs for accuracy and appropriateness prior to use.

6. Intellectual Property

RepLink and its licensors own all rights, title, and interest in and to the Services and all related intellectual property, including software, user interfaces, designs, text, graphics, and documentation. Except for the limited rights expressly granted to you in these Terms, RepLink reserves all rights.

You may provide feedback or suggestions; RepLink may use such feedback without restriction or obligation.

7. Third-Party Services

The Services may interoperate with or link to third-party services (e.g., cloud hosting, analytics, email). RepLink is not responsible for third-party services and disclaims all liability arising from them. Your use of third-party services is governed by the applicable third-party terms and policies.

8. Availability, Support & Changes

We aim to provide reliable Services but do not guarantee uninterrupted availability. We may modify or discontinue features to improve performance, security, or user experience. Reasonable support is included with your subscription; enhanced support may be available by agreement.

Beta or preview features may be identified as such and are provided “as is,” may be limited or changed at any time, and may not be supported.

9. Term & Termination

These Terms begin when you first access the Services and continue until terminated. Either party may terminate for cause if the other materially breaches these Terms and fails to cure within 30 days of written notice. We may suspend or terminate access immediately for non-payment, security risks, or unlawful use. Upon termination, your access ends and we will provide a reasonable opportunity to export Customer Data, except where prohibited by law.

10. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, REPLINK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. REPLINK DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL REPLINK BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REPLINK’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO REPLINK FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12. Indemnification

You will defend, indemnify, and hold harmless RepLink, its affiliates, and their officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to: (a) your use of the Services in violation of these Terms or applicable law; (b) Customer Data; or (c) your breach of any representation or obligation herein.

13. Governing Law & Disputes

These Terms are governed by the laws of the State of Indiana, without regard to its conflicts of law principles. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Indiana for any dispute arising out of or related to these Terms or the Services.

14. Miscellaneous

  • Changes to Terms. We may update these Terms from time to time. The “Last updated” date will reflect the latest revision. Continued use of the Services after changes constitutes acceptance.
  • Force Majeure. Neither party is liable for delays or failures due to events beyond reasonable control.
  • Assignment. You may not assign these Terms without our prior written consent. RepLink may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.
  • Notices. Notices to RepLink must be sent to the address below; we may provide notices to you via the Services or email associated with your account.
  • Entire Agreement. These Terms, any order forms, and policies referenced herein (including the Privacy Policy) constitute the entire agreement and supersede all prior proposals or understandings.
  • Severability; Waiver. If any provision is unenforceable, the remainder remains in full force. Failure to enforce a provision is not a waiver.

15. Contact

RepLink, LLC
Email: [email protected]

By using the Services, you acknowledge that you have read and agree to these Terms. If you do not agree, do not use the Services.